Hello,

Please verify whether you have the same error, if yes please see the technote to resolve the issue:

http://support.veritas.com/docs/255047


Thanks,

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I did get that error message. However, when I recreated the backup from scratch I stopped recieving the corrupt file error.

Hello Gary,

Do you mean the Problem is solved?

Please let us know.

Thanks,
RegardsMessage was edited by:
Amruta Bhide

No the problem is still not solved. It has been going on for over three weeks now.

Does the user "Margie Marks" still exist ?
At any time a user account is removed from the Active Directory, you will have to recreate the selection list.

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Yes, the user Margie Marks still exists.

Hi Gary,

Do update us if the same error reappears and also try backingup that single mailbox ..

Revert for any further Query
Hope this will help you


Thank you
Gauri

The same error message still exists. I will try to backup the single user. Thanks.

I tried backing up the user by itself and still get the same error message.

Hello,

Refer the technote given below :

After deleting a user in Active Directory, the error message "Directory not found. Cannot backup directory and its subdirectories" appears when backing up the user's mailbox.
http://support.veritas.com/docs/241981

--- Also perform following steps

1.Start SGMON
http://support.veritas.com/docs/190979
2.Start the job now ( single mailbox backup)


--- Search for any error in SGMON.log File



Thank you
Gauri

The following lines had error messages on them when I ran a backup with the single user. Not quite sure what they all mean.

bengine: 1410 8/15/2006 8:55:20: Error = 1101 Req = 6144 Got = 1024
bengine: 1410 8/15/2006 8:55:20: Error = 0 Req = 6144 Got = 614
bengine: 1410 8/15/2006 9:10:37: Device Error = 1101
beserver: 0x0528 13-0815:091038:JobManager::DoJobCompletionTasks() Handling normal JOB_STATE_ERROR
beserver: 0x0528 13-0815:091038:JobManager::DoJobCompletionTasks() Finished building JOB_STATE_ERROR message

Hello,

Have you followed the technote sent earlier. Also have you created a new selection list?

Thanks.

Yes I did create a new selection list. However, I still recieve the same error.

Someone suggested to me that I unplug the external hard drive I was using on the server. I did and my backups are still failing.

In the event viewer do you see:
>Event ID: 9646
>Type: Error
>Source: MSExchangeIS

If yes then have a look at this technote:
http://support.veritas.com/docs/271186
Probably the user has many subfolders in his mailbox.


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Am I supposed to make the registry changes on the server Veritas is on or the Exchange server.

It is on the Exchange server as explained in the KB articles: 830829 and 830836.
But is the Event ID: 9646 logged in the event viewer?

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