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a000fe09 - The directory is invalid. Can't find the directory

Updated: 21 May 2010 | 17 comments
Gary DiPiazza's picture
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My backups are failing due to the error "a000fe09 - The directory is invalid." I know that Veritas says if the directory no longer exists, edit the backup job and remove the directory from the selection list and then submit the backup job. However, if I can't find the directory to remove it from the backup job how do I delete it. I recreated the backup job from scratch and still get the same error message.

In the job log this is the info I receive:

Directory not found. Can not backup directory Margie Marks  F6s湩潦
ǠĎ06ƈ6!ǮĈMargie Marks Top of Information Store and Giant Eagle and its subdirectories.


Please Help!!!

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Sharvari Deshmukh's picture
20
Jul
2006
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Hello,

Please verify whether you have the same error, if yes please see the technote to resolve the issue:

http://support.veritas.com/docs/255047


Thanks,

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Gary DiPiazza's picture
24
Jul
2006
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I did get that error message. However, when I recreated the backup from scratch I stopped recieving the corrupt file error.

Amruta Bhide's picture
26
Jul
2006
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Hello Gary,

Do you mean the Problem is solved?

Please let us know.

Thanks,
RegardsMessage was edited by:
Amruta Bhide

Gary DiPiazza's picture
01
Aug
2006
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No the problem is still not solved. It has been going on for over three weeks now.

aravind kondapalli's picture
02
Aug
2006
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Does the user "Margie Marks" still exist ?
At any time a user account is removed from the Active Directory, you will have to recreate the selection list.

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Gary DiPiazza's picture
07
Aug
2006
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Yes, the user Margie Marks still exists.

Gauri Ketkar's picture
09
Aug
2006
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Hi Gary,

Do update us if the same error reappears and also try backingup that single mailbox ..

Revert for any further Query
Hope this will help you


Thank you
Gauri

Gary DiPiazza's picture
11
Aug
2006
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The same error message still exists. I will try to backup the single user. Thanks.

Gary DiPiazza's picture
13
Aug
2006
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I tried backing up the user by itself and still get the same error message.

Gauri Ketkar's picture
14
Aug
2006
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Hello,

Refer the technote given below :

After deleting a user in Active Directory, the error message "Directory not found. Cannot backup directory and its subdirectories" appears when backing up the user's mailbox.
http://support.veritas.com/docs/241981

--- Also perform following steps

1.Start SGMON
http://support.veritas.com/docs/190979
2.Start the job now ( single mailbox backup)


--- Search for any error in SGMON.log File



Thank you
Gauri

Gary DiPiazza's picture
15
Aug
2006
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The following lines had error messages on them when I ran a backup with the single user. Not quite sure what they all mean.

bengine: 1410 8/15/2006 8:55:20: Error = 1101 Req = 6144 Got = 1024
bengine: 1410 8/15/2006 8:55:20: Error = 0 Req = 6144 Got = 614
bengine: 1410 8/15/2006 9:10:37: Device Error = 1101
beserver: 0x0528 13-0815:091038:JobManager::DoJobCompletionTasks() Handling normal JOB_STATE_ERROR
beserver: 0x0528 13-0815:091038:JobManager::DoJobCompletionTasks() Finished building JOB_STATE_ERROR message

tejashree Bhate's picture
17
Aug
2006
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Hello,

Have you followed the technote sent earlier. Also have you created a new selection list?

Thanks.

Gary DiPiazza's picture
23
Aug
2006
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Yes I did create a new selection list. However, I still recieve the same error.

Gary DiPiazza's picture
28
Aug
2006
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Someone suggested to me that I unplug the external hard drive I was using on the server. I did and my backups are still failing.

aravind kondapalli's picture
28
Aug
2006
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In the event viewer do you see:
>Event ID: 9646
>Type: Error
>Source: MSExchangeIS

If yes then have a look at this technote:
http://support.veritas.com/docs/271186
Probably the user has many subfolders in his mailbox.


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Gary DiPiazza's picture
01
Sep
2006
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Am I supposed to make the registry changes on the server Veritas is on or the Exchange server.

aravind kondapalli's picture
01
Sep
2006
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It is on the Exchange server as explained in the KB articles: 830829 and 830836.
But is the Event ID: 9646 logged in the event viewer?

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