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Abandoned mutex while acquiring lock: continuing with acquired lock.

Created: 21 Feb 2013 | 12 comments

The following warning occurs every 2-10 minutes for processes w3wp, AtrsHost, ScheduleProcessor, and LogViewer:

"Abandoned mutex while acquiring lock: continuing with acquired lock.","Altiris.NS.Configuration.AltirisTransactionalFile.LogWarning","w3wp","59"

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Priority: 2
Date: 2/21/2013 1:24:14 PM
Tick Count: 625934792
Process: w3wp (3740)
Thread ID: 59
Module: w3wp.exe
Source: Altiris.NS.Configuration.AltirisTransactionFile.LogWarning
Description: Abandoned mutex while acquiring lock: continuing with acquired lock.


Version 7.1.8400, SQL Server 2008, Windows Server 2008 R2 Standard SP1

Operating Systems:

Comments 12 CommentsJump to latest comment

HXG's picture

I am getting the same exact error, I am interested on the fix as well.

HXG's picture

I am still experiencing it, I can't believe that we are the only ones.

Rhino40's picture

I am also getting the same error message at a client site.  I have installed Altiris 7.1 many times for many different customers but I have never seen this before. 

HighTower's picture

I see this sometimes as well.  I've flagged this for review by Support.

breanne's picture

Honestly, the only reason I didn't delete this post is because there are so many others with the same problem. I gave up on this and multiple other errors a while back and just purchased Dell Kace. My servers aren't up anymore, so I can't capture the logs.

If someone else could post their logs, that would be great for bumping up support for this issue.

cparkITSPartners's picture

this is mostly related to AV exceptions...  and is a harmless warning otherwise.  Ensure that your av exceptions are setup correctly.