Hi All,

Some of the backups in our setup is failing by error code 13. We have done the entry if Client_read_Timeout on both media and client to more than 3600.

Infact the client_Read_time out entry on the media server is more than that of client.

I saw the below errors in the bpbkar logs.

10:12:51.788: [12972.12540] <16> dtcp_write: TCP - failure: send socket (1660) (TCP 10053: Software caused connection abort)
10:12:51.788: [12972.12540] <16> dtcp_write: TCP - failure: attempted to send 1 bytes
10:12:51.788: [12972.12540] <4> TfiExitEvent::signal(): INF - Terminate Signal called .
10:12:51.788: [12972.12540] <16> tar_base::keepaliveThread: INF - keepalive thread abnormal exit :14

11:43:27.746: [9836.13736] <16> dtcp_write: TCP - failure: send socket (1656) (TCP 10054: Connection reset by peer)
11:43:27.746: [9836.13736] <16> dtcp_write: TCP - failure: attempted to send 1 bytes
11:43:27.746: [9836.13736] <4> TfiExitEvent::signal(): INF - Terminate Signal called .
11:43:27.746: [9836.13736] <16> tar_base::keepaliveThread: INF - keepalive thread abnormal exit :14

Just want to know if this is a network error, and if yes then how can i prove this to customer.

Few more observations:

On the client end the network cards are teamed.

bpclntcmd -pn doesnot gives output. (this is the same case with other clients, but for them backup happens fine)

Kindly assist.

Regards,