Can any one describe the ITIL Process?
you would need to google about it, this fourm is only for netbackup
besides check this
Nagalla is right. ITIL is all about policies and procedures. There is no direct relation with NBU or any other backup software.
Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links
ITIL is a set of practices for IT service management. The framework is developed by the British Government. The current version is 3.
As company you don't have to implement as aspect of ITIL. ITIL don't tell you how to perform a operation, just that it a very good idea to do it.
Nagalla has already provides som very good links.
Assumption is the mother of all mess ups.
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