Endpoint Protection

To Symantec Support

about VBS.Worm.Autorun.A & Vbs.Worm.Autorun.r (not false positive)


i found  vbs worm known as VBS.Worm.Autorun.A & Vbs.Worm.Autorun.r
detect by F-secure, Kaspersky, BitDifender, Microsoft Malware Protection.

More than 5 year malware  spread on internet,  except (not detect) by major symantec product
NIS, NAV, NAVCE, SEP
Norton Antibot only detect browser Hijack but after All System damage by this malware

i  try this virus with manual examine, worm contain serious paylod (not false positive)

Execute  malware on win xp 0r 2003 server. than restart computer
-Malware create autorun inf on root derectory
-Block access to explorer or my computer.
-Damage all MSoffice Document

after 2 year ago  we send virus sample to url http://www.symantec.com/business/security_response/submitsamples.jsp
and i try resend virus sample to http://www.symantec.com/business/security_response/submitsamples.jsp
today.

no respond & major symantec product NIS, NAVCE, SEP just blind
Virus definition not change. cant you tell Why ?

Hi Abdi Cinta,

If you have used the Retail portal for making submissiosn, please know that it is not designed to provide feedback on every submission received.

I recommend using the portal based on your Symantec contract (Gold, Platinum, Basic, essential, etc) - those submissions will be assigned a tracking number and you will receive correspondence on whether the files submitted are a new threat, already detected, etc.

Hope this helps!

Thanks and best regards,

Mick