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Accelerator AD Synchronizer Error 34

Updated: 21 May 2010 | 6 comments
jason.lucy@iowa.gov's picture
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This issue has been solved. See solution.

Please help with:

Event Type: Error
Event Source: Accelerator AD Synchronizer
Event Category: None
Event ID: 34
Date:  9/14/2009
Time:  12:01:17 PM
User:  N/A
Computer: DHSVDISCOVER
Description:
APP AT - Customer ID: 1 - An error occured in ProfileSynchroniser::SynchroniseEmployeeProfile while retrieving properties. System.Runtime.InteropServices.COMException (0x8007054B): The specified domain either does not exist or could not be contacted. (Exception from HRESULT: 0x8007054B)
   at ActiveDs.NameTranslateClass.Init(Int32 lnSetType, String bstrADsPath)
   at KVS.Accelerator.ActiveDirectory.ADProfileSynchroniser.SynchroniseEmployeeProfile(ProfileRow profileRow)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 

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Paul Grimshaw's picture
14
Sep
2009
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Can you have a look inside

Can you have a look inside table tblPrincipal within your customer database do you have any entries in there that do not have any information in the SID and LDAP_Path columns?

EV Backline Technical Support Engineer APJ Region

jason.lucy@iowa.gov's picture
15
Sep
2009
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Yes, we do have entries that

Yes, we do have entries that do not have any information in the SID and LDAP_Path columns.

Is that the problem?  And if so, what is the resolution?

Paul Grimshaw's picture
15
Sep
2009
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From what I read these are

From what I read these are accounts that no longer exist in AD and that is the problem. I think when I looked at it yesterday the entries were deleted but as this is SQL deletions I would recommend opening a case with us so somebody can spend a bit more time on it and ensure that this is the correct course of action.

EV Backline Technical Support Engineer APJ Region

jason.lucy@iowa.gov's picture
16
Sep
2009
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I will be opening a case

I will be opening a case today.

alan koch's picture
21
Sep
2009
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Any resolution?

Did you get a resolution to this case?  I am having the same error.  I did delete the Active Directory accounts referenced in the event log error so I know what caused the problem.  I am looking for a way to clear the errors.
Thanks,
Alan

jason.lucy@iowa.gov's picture
21
Sep
2009
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resolved

Not that there was a clear resolution, but here are a few things that we had to do.

In DA we lowered the chunks.  The SQL I/O was still at 100% disk util, however, it may have helped as the DELETE did complete and our SQL, DA, and EV servers are back to normal operation.