Video Screencast Help

access is blocked due a security policy

Created: 05 Nov 2012 • Updated: 07 Nov 2012 | 5 comments
This issue has been solved. See solution.

Dear All,

We have a computer where access to "Archive Explorer" or "Search Vault" in the Enterprise Vault ribbon is blocked due to a security policy. Except that EV works fine on the machine. Installed is the http-only client version 9.0. Compute runs Windows 7 64-bit and Office 2010 32bit.

It is not a user profile issue. The same block happens when we log in to the machine with a different login. Of course we do not block access to any EV feature.

Any idea what on this computer blocks access?

Thank you,

Edy

 

 

Comments 5 CommentsJump to latest comment

Jeff Shotton's picture

What is the url you are trying to access, and what is the content of the local intranet security zone?

What happens if you try and access these URL's outside of outlook? And what about when you use different variants of the url...eg

http://evserver/enterprisevault/archiveexplorerui.asp

http://evserveralias/enterprisevault/archiveexplor...

http://evserver.FQDN/enterprisevault/archiveexplor...

etc

What version of internet explorer are you running?

Any GP lockdown in place?

Using vault cache?

Any chance of a screenshot and a client log at level 4 where you have attempted to

1) recall an archived item

2) attempted to open archive explorer/search

How to do a client log:

http://www.symantec.com/docs/TECH38096

If you want to try and troubleshoot this by yourself I would install fiddler http://www.fiddler2.com/fiddler2/ and try and see what was different about the URLs you are accessing.

Regards,

Jeff

 

Jeff Shotton

Principal Consultant

Adept-tec Ltd

Website: here

Edyxx's picture

Thanks for the message.

How can I check which URL is being accessed from Outlook? We have IE9. I do hardly believe it is a GPO which blocks. If that is the case It would apply to anybody. I'm just taking about one machine.

Thanks,

Edy

Jeff Shotton's picture

Edy,

When you click on the link in Outlook 2010 you should be able to see the URL being accessed in the status bar.

Either the client log or fiddler will also be able to tell you.

Regards,

Jeff

Jeff Shotton

Principal Consultant

Adept-tec Ltd

Website: here

Edyxx's picture

Hello,

The issue was resolved. It was not only a problem with EV. The user couldn't click on any hyperlinks in e-mails. They were blocked.

The user was able to access Archive Explorer with the URL in IE.

The solution for the URL issue in Outlook was a regkey, when IE is not the standard browser.

Thanks,

Edy

 

 

 

SOLUTION
Jeff Shotton's picture

Ah yes. Makes sense. :)

Jeff Shotton

Principal Consultant

Adept-tec Ltd

Website: here