Access Denied 0x8007005 error on manual archive ...
Since yesterday, some (about 50%) of our users are getting an access denied/0x8007005 error when they try to manually archive or restore any message in their Outlook mailbox. For other users, it works completely as normal.
However, the automatic archiving works normally, as does vault searching and the vault explorer. Archiving via OWA works for all users and if we use the http-only light client that works.
We have checked that DCOM is enabled on both the clients and server. The EV server names are listed in Internet Explorer.
We have the same AD domain, Windows XP/Outlook 2003, Exchange 2003 and Enterprise Vault 9.0 SP4 (one cluster) environment for all users.
The logs on the server show no errors at all. For the problem users, the client shows an error mentioning the word "CreateDirectory" when we try to manually restore and a non-descript informational message when we try to manually archive.
Any ideas please?