Access to tickets made by other people...
the manager of one of our divisions would like to have access to all tickets made by the people of her division. My first solution was to add her as a contact to the ticket, but apparently this is not possible, even for the person who created the ticket.
Is this possible? If not, how can I grant her access to all her division's tickets but not others?
Thanks for your answers.
Koen van Carglass
PS. SD 7.1 SP2