So every one of the thousands of PGP customers will need to call the support line for every udpate? Seems like a really high-cost solution for you, and a major inconvienence for customers.
I've been involved in many many corporate transitions, and have never seen such a basic thing screwed up so badly. I'd have been fired if those new customers couldn't get their entitled software seamlessly, and so should whomever screwed this up at Symantec.
You guys had a huge hill to climb with a population of skeptical users (many who have been very very badly burned by Symantec in the past). This on-going string of problems, including the failed email notifications, continually delayed patches, confusing information, and now licensing issues has not only done nothing to address those concerns, it has reinforced them. We're now waiting for the next major issue (which I expect to potentially be 10.6.7 support, and certainly a major lag in 10.7 support).
When, specifically, will the system be repaired so that customers may obtain their contractually entitled software updates without this hassle? What specific measures are being taken to test any remaining migration activities prior to their execution?