Accessing Ruleset Data mapping in Workflow and attachments 7.5
I have figured out most of what i need in workflow but this getting the ruleset datamapping and I am not sure i would want to but it would also like to be able to email attachments. I see where this information or part of the information is in the db but not how to access it with workflow.
the reason I want to access the Servicedesk Ruleset DataMapp is so that i can maker email redistribution list for queue emails that can be edited without having to opening editing the workflow and republishing. Would also like a more controlled way to rout tickets.