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Accessing ZTE AC2726 Reliance Datacard when the user's USB is under "Blocked Devices"

Created: 07 Mar 2010 • Updated: 09 Sep 2010 | 2 comments

hi

how to access the ZTE AC2726 Reliance Broadband + data card when the user's USB drive  is blocked
thru "Blocked Devices" under  Symantec Endpoint Policy

the following device id's are already excluded thru "devices excluded from blocking "

Modem  GUID :
 {4d36e96d-e325-11ce-bfc1-08002be10318}
Device ID's :
ZTE USB Modem FFF1:
 USB\VID_19D2&PID_FFF1&MI_00\6&1A2F3053&0&0000
ZTE Diagnostics Port FFF1 :
 USB\VID_19D2&PID_FFF1&MI_03\6&1A2F3053&0&0003
ZTE GPS Port FFF1 :
 USB\VID_19D2&PID_FFF1&MI_04\6&1A2F3053&0&0004
ZTE Service Port FFF1 :
 USB\VID_19D2&PID_FFF1&MI_01\6&1A2F3053&0&0001
ZTE Voice Port FFF1 :
 USB\VID_19D2&PID_FFF1&MI_02\6&1A2F3053&0&0002

but still its not recognizing the modem.

will u please suggest the right option.

with regards
ramesh

Comments 2 CommentsJump to latest comment

AravindKM's picture

First double check the polity and assure that you are provided tge right GUID.
Second assure that this policy is receive by client.This you can find with the help of policy sl. no.
Then reboot the computer and try.. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

pete_4u2002's picture

verify if the policy is updated on the client machine where you plugin the device. Also set the policy to log as well to know if application and device control policy is the blocking?