Video Screencast Help

account lock out

Created: 05 Jun 2014 • Updated: 08 Jun 2014 | 4 comments
This issue has been solved. See solution.

Symantec console is not accepting the password and showing it is lock out.

How to unlock the account for login?

Comments 4 CommentsJump to latest comment

raju123's picture

Account is unlock in 15 minute. Try to login after 15 minute.

If your password not accepting reset the password

Reset the 11.x SEPM

To reset the administrator password

  1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.

  2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

  3. Double-click resetpass.bat.

    The user name and password are reset to admin.

  4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.


Reset the 12.x SEPM

puneetagg's picture

thankyou account unlock. now able to login symantec console.

Chetan Savade's picture


Thank you for posting in Symantec community.

What's the SEPM version?

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<