Endpoint Protection

 View Only
Expand all | Collapse all

Action Taken - What does they mean?

  • 1.  Action Taken - What does they mean?

    Posted Jun 08, 2009 08:52 AM
    Hi Team,

    While we were making our weekly report... it puzzled me why Symantec had so many options for action taken that looks very redundant...
    Please help in explaining the real meaning to it...

    Thanks...

    Action Taken
    :

    Terminate Process Required
    Quarantined
    Reboot Required - Reboot Processing
    Reboot Processing
    Cleaned
    Cleaned by deletion
    Deleted
    Left alone
    Partial
    Details pending
    Process termination pending restart
    Partially repaired
    Pending Analysis


  • 2.  RE: Action Taken - What does they mean?
    Best Answer

    Posted Jun 08, 2009 09:17 AM
    start here: http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/16179a5b53c4d21b8825722c00680866?OpenDocument

    come back for those you don't understand

    Also bear in mind that "Left Alone" actually means "blocked, but unable to remove"  We never actually do nothing - even if we cannot get rid of the file, we still block whatever its trying to do and log "Left Alone"


  • 3.  RE: Action Taken - What does they mean?

    Posted Jun 08, 2009 09:53 AM
    ok i will check for its meaning and come back for those not included...
    so the left alone really is blocked by symantec? is that right?
    thanks...


  • 4.  RE: Action Taken - What does they mean?

    Posted Jun 08, 2009 09:55 AM
    Action
    Description

    Access denied
    Auto-Protect prevented a file from being created.

    Action failed
    Symantec AntiVirus was unable to perform the action.

    Attachment stripped
    Symantec AntiVirus removed an attachment that contained a risk from an email message.

    Bad
    Symantec AntiVirus could not take action on a file because the file is write-protected or because the SYSTEM account lacks write permissions to the file.

    Cleaned
    Symantec AntiVirus cleaned a virus from the computer.

    Cleaned by deletion
    Symantec AntiVirus cleaned a virus from the computer. The action configured was "clean," but a file
    was deleted because that was the only way it could be cleaned.

    For example, this is generally true of Trojan horse programs.

    Cleaned or macros deleted
    Symantec AntiVirus cleaned a macro virus from a file either by deletion or some other means. This applies only to events received from computers that run Symantec AntiVirus 8.x or earlier.

    Deleted
    Symantec AntiVirus deleted an object, such as a file or registry key, to remove a risk.

    Details pending
    Details are not yet available about this action.

    Excluded
    A user chose to exclude a security risk from detection. This can occur, for example, when a user is prompted for permission to terminate a process.

    Firewall violation
    Symantec Client Firewall blocked traffic that constituted a firewall violation.

    IPS block
    Symantec Client Firewall's Intrusion Prevention protection technology blocked a suspicious behavior.

    Left alone
    Symantec AntiVirus detected a risk but did not take action.

    This can occur if the first configured action is Leave alone or if the second configured action was Leave alone and the first configured action was not successful. This may mean that a risk is active on the endpoint.

    Partial
    Partially repaired
    Symantec AntiVirus could not completely repair the effects of a virus or security risk. This status appears when the second action is set to "Leave Alone," and Symantec AntiVirus could not complete all remediation actions.

    Pending repair
    A user still needs to take action to complete the remediation of a risk on a computer.

    This may occur, for example, if a user hasn’t responded to a prompt to terminate a process.

    Quarantined
    Symantec AntiVirus quarantined a file.

    Reboot pending
    The user must restart the computer so that Symantec AntiVirus can complete the configured action.

    Reboot processing
    Symantec AntiVirus detected a threat that requires a restart for full remediation. Symantec AntiVirus is taking the needed steps to prepare for a restart. When complete, the status changes to "Reboot pending."

    Suspicious
    Symantec AntiVirus detected and remediated a suspicious event, but details about the actions that
    were taken are not available.

    This action typically applies to computers that run legacy software. One example is the case where an Internet browser creates a temporary file that contains maliciouEXs data. Auto-Protect scans this data and prevents it from being written to the computer. The event retains the name of the temporary
    file, but the file is never actually created, so it cannot be located on the computer.


  • 5.  RE: Action Taken - What does they mean?



  • 6.  RE: Action Taken - What does they mean?

    Posted Jun 12, 2009 10:42 PM
    Thanks Ajitjha... its the same as Paul Murgatroyd's reply.


  • 7.  RE: Action Taken - What does they mean?

    Posted Jun 13, 2009 01:21 AM
    I never notice what others posts i have KB database in ma PC wwhich i got from symantec. it helps me sending u the exact link. Thats what i did. Now i will visit what paul's link says


  • 8.  RE: Action Taken - What does they mean?

    Posted Jun 13, 2009 04:29 AM
    Dont worry friend...
    I know you wanted to help...
    thanks..


  • 9.  RE: Action Taken - What does they mean?

    Posted Dec 08, 2009 12:21 PM
    In that document, it states that "Details Pending" means details are not yet available.  I have risk events that have occurred on a machine almost a week ago for which the status is still "Details Pending" and the affected machine has been continuously on the wire since the detection.  How long will it be until details are available...if ever?


  • 10.  RE: Action Taken - What does they mean?

    Posted Mar 19, 2010 03:28 PM
    Guys,

    Can a reboot be avoided in case of Reboot processing and required? I mean to remove it, maybe some registry trick. The Delete action button is greyed out even if risk is highlighted.

    Thanks

    PP