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Activity monitor is not responding

Created: 25 Feb 2013 | 18 comments

Hi All,

I have veritas netbackup 7.5 installed on my solaris box.

I'm able to launch the java console, but when i tried to launch Activity monitor its keep on loading and i cant see the active/inactive jobs.

This problem is resolving when i stop/start the netbackup.

How to resolve this issue Without restarting the NB?

Your response is much appreciated.

Operating Systems:

Comments 18 CommentsJump to latest comment

Nagalla's picture

just what to check if you have applied maintance pack 7.5.0.4.

if not please go ahead and upgrade to 7.5.0.4 first, and see if its still persists..

 

Stumpr2's picture

The java console for 7.5.0.4 is a separate download/install.

http://www.symantec.com/business/support/index?page=content&id=TECH194138

 

VERITAS ain't it the truth?

mohamedmusthaq's picture

Nagalla and stumpr2: thanks for the reply.

currently 7.5.0.4 installed on my master server

 

bash-3.00$ cat /usr/openv/netbackup/bin/version
NetBackup-Solaris10 7.5.0.4

 

Marianne's picture

Where exactly are you running Java Console from?

I have Windows Java Console 7.5.0.4 installed on my Windows 7 laptop - all working fine.

Maybe try to increase Min and Max memory settings in nbj.conf?

 

Default values are:
INITIAL_MEMORY=36M
MAX_MEMORY=256M
 
UNIX: /usr/openv/java/nbj.conf
Windows: <install_path>\Java\setconf.bat
 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

mohamedmusthaq's picture

I'm running from my laptop using xming software to launch the java console.

Please find the attached screenshot.

could you please provide me the link to download java console 7.5.0.4 for windows?

I'm totally new to netbackup and i know only few things.

And also find the current values in nbj.conf

INITIAL_MEMORY=36M
MAX_MEMORY=2048M
MEM_USE_WARNING=80

 

 

 

Mark_Solutions's picture

You may find it easier to use the Windows Remote Administration Console

On your Windows installation media run Browser.exe, select Installation and then Server Installation.

The only button available without a License Key is the Remote Admin Console

Remember to patch to the same version as you Master once installed

You also need to add your PC name to the Additional Servers list under the Master Servers Host properties and may need to re-start the NetBackup services on the Master to regster the setting

Very nice and easy to use

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Marianne's picture

I personally prefer Java Console to manage Unix/Linux master servers (no need for SERVER entries, no need for reverse name lookup in all directions).

We have seen various issues with Xming on this forum. So, my recommendation is to install Windows Java Console on your desktop.

Use your NBU 7.5 Windows Installation Media (dvd or download from FileConnect). 
Navigate to Addons\x??\JavaInstallFiles - install using setup.exe

Java patch can be downloaded from here: 

List of NetBackup 7.5.0.4 Maintenance Release links: http://www.symantec.com/docs/TECH194138

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

ankmah's picture

 

 

HI,

For working on NBC with remote desktop we need to open PBX port.

Map your laptop with Master server via PBX port (1556).

Hope this will work.

Mark@ Please suggest something about PBX port more i don't know.

Thanks.

Ankit Maheshwari

 

 

mohamedmusthaq's picture

Thank you guys for the respone. Will try with java console if the same problem exist on xming.

Marianne's picture

If same problem exists with Java console on your desktop, then best to log support call with Symantec.
Please let us know.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

mohamedmusthaq's picture

Sure Marianne. I will keep you updated with the status.

ankmah's picture

Marianne@ is  ther any role of PBX port for communicating master via remote desktop.

 

Marianne's picture

Yes. Pbx needs to be open in both directions between master and desktop.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

mohamedmusthaq's picture

Hi All,

It seems the Activity monitor is responding fine now without any issues.

If the problem exist again i will follow your inputs.

Thank you all.

Marianne's picture

Have you followed any of the recommendations above, such as PBX port 1556 opened in both directions?

Or installation of 7.5.0.4?

Or did it just magically fix itself???

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Stumpr2's picture

probably followed my advice and installed java 7.5.0.4 :-)

VERITAS ain't it the truth?

Yasuhisa Ishikawa's picture

Mohamed,

Please mark most helpful comment as a solution.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

mohamedmusthaq's picture

Hi Marianne,

Issue was resolved after i restart the netbackup.

After that its running fine, if the problem persist i will definitely install Windows Java console and check.