Turns out throughout the years when the software was upgraded they didn't remove old versions of the accuserver folders, they just renamed them. I downloaded a task manager program that gave me more information about the process that was locking up the machine. I realized the folder we had been told to add to the exemption did contain an executable but not the one that was actually being used. Once I added an exemption for the file and folder that was actually being used it seems to have solved the problem. Thanks for all the helpful advice everyone gave.