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AD Authentication with ADMIN account

Created: 11 Oct 2013 | 8 comments

Hi everyone,

I made a mistake with my SEPM.

I setup my AD authentication with SEP admin account. I have changed my AD password, and I can't change the password of AD on my SEP (to syncronyze with my AD).

Can anyone help?

Operating Systems:

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.Brian's picture

So you're unable to login, correct?

What version of SEPM?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

jerry-sc's picture

I have my SEP connected with my AD. I have changed my AD password, and I have configured my admin account from SEP with the domain account.

I can not to syncronize my AD with SEP after this.

.Brian's picture

But you can log in to SEPM?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

 If you have linked this account with an AD account follow the steps below....

  1. Remember the account in AD that was linked to the admin account for SEP Manager
  2. Let consider the account name you linked with is "myaccountinad"
  3. The password of "myaccountinad" is "password"

Login using the - 

Username: admin (would remain the same even after linking just password that gets maped)

Password: password (password of the account ("myaccountinad") which is linked to admin)

VERY IMP : YOU CAN LINK ANY ACCOUNT INCLUDING "admin"ACCOUNT

Secondly, check this Article:

https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

and check this Thread with similar query - 

https://www-secure.symantec.com/connect/forums/administrators-user-name-or-password-incorrect-symantec-endpoint-protection-manager

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

jerry-sc's picture

Yes. I can log in with SEP, but I can't change the password (AD account) that I input with admin account (SEP).

Mithun Sanghavi's picture

Hello,

Can you create a new user as System Administrator (in SEPM) and provide a new password?

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

jerry-sc's picture

When I try to synchronize client computers with my domain, I receive a message: "Fail to Synchronize with directory Server".

I created a new SEP admisnitrator, but nothing change.

Mithun Sanghavi's picture

Hello,

Delete the Directory Server from the list in the SEPM then add it again with the new information.

Any organizational units imported from this server will also need to be removed, re-added, and have their policies reassigned.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.