Endpoint Protection

Issue: When I perform a Sync at the top level of my domain, it starts to churn as expected, but throws a error shown below.

However, I CAN click through departments individually and select SYNC and it performs with no issues.

I added some logging I know of below, anyone else see this issue? I am using the Active Directory config, as opposed to the LDAP one.

2013-05-16 16:15:28.892 THREAD 69 SEVERE: LdapUtils>> lookupDn: Exception occurs while searching... Message: [LDAP: error code 10 - 0000202B: RefErr: DSID-03100742, data 0, 1 access points
 ref 1: 'ourdomain.edu'
 ]
2013-05-16 16:16:34.983 THREAD 69 WARNING: ADSITask>> syncAdTreeGroup: Exception during LDAP query...
2013-05-16 16:16:34.984 THREAD 69 WARNING: org.xml.sax.SAXParseException: Character reference "&#31" is an invalid XML character.
 2013-05-16 16:16:34.994 THREAD 69 WARNING: ADSITask>> syncAdTreeGroup: Failed to retrieve DC=OurTopLevel,DC=Next,DC=EDU for group name=dom1, group id=2E31B67D80F4FB6E0153F79BEF138D48, domain name=Default, domain id=5132542345234523452345234523452345

You may need to turn on the advanced logging for the SEPM and reproduce the error

How to debug the Symantec Endpoint Protection Manager

Hi, 

Hope that you are using LDAP server.

Weather the LDAP server is working good and if yes check the communication port (default 389).

Regards

Ajin