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  • 1.  ADC policy not work

    Posted Sep 27, 2014 01:06 AM

    Yesterday i have tried the ADC policy to create on training server as the last forum document and test it on group where 3 systems added, it work only on 2 systems not on 3rd. What is the reason for the failure?

    https://www-secure.symantec.com/connect/forums/policy-block-usb



  • 2.  RE: ADC policy not work

    Posted Sep 27, 2014 01:54 AM

    What is the SEPM version and OS version?

    Client status is online/offline?

     

    Troubleshooting Client Communication with SEPM

    Article:TECH95789  |  Created: 2009-01-26  |  Updated: 2012-01-03  |  Article URL http://www.symantec.com/docs/TECH95789     


  • 3.  RE: ADC policy not work

    Posted Sep 27, 2014 02:08 AM

    What Feature do you have install ?

    Does client are showing online ?Does sep client received policy ?



  • 4.  RE: ADC policy not work

    Posted Sep 27, 2014 03:08 AM

    You can verify the policy serail number and match it. If the both will be match then it can be applied.

    To check the policy serial number at the server

      1. Login to the Symantec Endpoint Protection Manager console
      2. Select the Clients button on the left margin
      3. Select the client group that contains the client that has the issue
      4. Select the Details tab in the right hand pane
      5. Copy down the policy serial number.

        Example: E0C4-01/09/2008 14:39:16 311

    To check the policy serial number in use at the client

      1. Launch Symantec Endpoint Protection from the System Tray icon or the Start menu
      2. Select View logs button
      3. Select the View Logs button to the right of Client Management and select the System Log
      4. Select the Filter from the main menu and select Show All Logs
      5. Browse for the most recent entry labelled "Applied new policy with serial number..."
      6. Compare the serial number with the serial number shown in the Symantec Endpoint Protection Manager console

        Example: E0C4-01/09/2008 14:39:16 311



  • 5.  RE: ADC policy not work

    Posted Sep 27, 2014 08:10 AM

    Did you verify that client has the ADC component installed? No reasons it shouldn't work if the others do.



  • 6.  RE: ADC policy not work

    Posted Sep 29, 2014 02:58 AM

    All feature are available in sep client.

    Client is online and policy updated.

    Server is 11.0.6 and OS is window 7.



  • 7.  RE: ADC policy not work
    Best Answer

    Posted Sep 29, 2014 03:05 AM

    Client OS is 64 bit or 32 bit?

    64 bit client system not support ADC policy in 11.x

    Symantec Endpoint Protection 11.0 compatibility with 64-bit platform

    Article:TECH102143  | Created: 2007-01-23  | Updated: 2010-12-03  | Article URLhttp://www.symantec.com/docs/TECH102143

    Application and Device Control policies in Symantec Endpoint Protection 11.0 are not applied to 64 bit clients

    Article:TECH102267  |  Created: 2007-01-31  |  Updated: 2011-08-16  |  Article URL http://www.symantec.com/docs/TECH102267

     You are running too old SEP version. You are try to upgrade in 12.x version it is support for 64 bit platform

    Upgrading or migrating to Symantec Endpoint Protection 12.1.5

    Article:TECH224034  |  Created: 2014-08-22  |  Updated: 2014-09-24  |  Article URL http://www.symantec.com/docs/TECH224034


  • 8.  RE: ADC policy not work

    Posted Sep 29, 2014 04:04 AM

    Thanks i am downloading the setup for upgrade.