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  • 1.  Add Comment Section - How to create own without overwriting current comment

    Posted Jun 27, 2013 12:09 PM

    We want to look at putting the add comment section under a different custom page we created that has the ability to modify EVERYTHING at one time (categories, title, description, assignments, ownership, priority, etc).  We have the custom page created and working except for the comments section.  Anyone have an idea where this comments section writes to in the database and how it can save to a "new comment" and not just resave a previous one.   Any leads to the correct path on this would be awesome.

    Thanks for your time.



  • 2.  RE: Add Comment Section - How to create own without overwriting current comment
    Best Answer

    Broadcom Employee
    Posted Jun 27, 2013 02:01 PM

    The comments to an incident are saved in the ReportProcessComments table. To save a new comment you  use the Add Process Message and configure it as a comment.



  • 3.  RE: Add Comment Section - How to create own without overwriting current comment

    Posted Jun 27, 2013 03:39 PM

    Thanks TGiles.  This put us directly on the path we needed.  We now have a working single edit page.  Greatly appreciate it.