Hello,

Could any one review and update this subject please?

Mustafa,

I have a similar requirement, and will keep you informed of my progress. Which projects did you modify to import the additional AD data?

has all the logic for import if anyone else is looking

Hi msedam, thank you for the reply.

However, I'm not trying to import additional data from AD. All required data are already imorted and can be viewed in the Contact details page.

I only need to add these data into the Submit Incident (Advanced) Form. I'm working on the project wich contatins the form designer of that form, not on the ADMergeManagement project.

Any ideas?

Regards,
Mustafa

Hello,

Any news???

Dear Mustafa,

How can you imagine that you will find a variable containing 'Contact Division' if this is not designed by default?
Is the contact division visible as 'Contact division' when you look at a contact detail in the SD?

If not, then you may need to create an integration that queries the DB using sql or using a report and then use this integration to populate a record with the information you need.
You will next be able to use this new variable in the forms.

Best regards,

Fabrice B M

Hi Fabrice,

The fields that I need to add to the form are already there in the Contact Info page. I mean, if you search for a contact in the SD, you can view all these info; Contact Phone, Manager, Department, etc.

However, in the Submit Incident (Advanced) form, I cannot find variables that contain these information to view in the form. Avaialable variables are only those that contain information already viewed in the form, ehich are Contact Name and Email Address.

Thanks,

Mustafa

Well, that sounds logic and helpfull.

I will try this out and come back to you if fail to do it.

Thanks alot Shamilton.

Regards,
Mustafa

Thank you Shamilton for the helpfull information.

I actually could not know where exactly to put the 'Search User' component and how to pass the selected contact as an input parameter.

However, I could update the existing 'Map Single Vlaue' component for the 'ProcessContactUser' variable and map required fields to variable, which finally achieved my requirement.

My last quesion, can I add more fields to this variable so that I can map more variables? Also, does it affect the system function if I change the existing default mapping for this variable?

Thanks alot.
Mustafa

You can, in the Map Single Value component for the selected user variable that maps to Process Contact  you will see which Variable Set the selected user components has. You can then map these to other variables. I use contact notes for a group. If you want to use more of the components you may have to create a new variable and add a data mapping component.

Don't start changing the existing data mapping, this will cause problems down the line.

Hope this helps.

Thank you Shamilton for you help.

I finally could do what I want.

Regards,
Mustafa