Add custom data fields to process view
Updated: 23 Mar 2012 | 3 comments
This issue has been solved. See solution.
I added some custom data in the general incident form from SD.Data but now I want to see that custom information in any part of the process view
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Take a look at this
Take a look at this thread: http://www.symantec.com/connect/forums/add-custom-data-fields-process-view for some help.
I can not see my custom data
It active the other profiles like change and problem management but I can not see my custom data
Custom Data in Process View Page
This step is necessary if you want users to be able to show a new custom value in
the Process View page.
To enable users to display custom data on a Process View Page
1 Log in to ServiceDesk as the administrator.
2 Go to the Admin tab > Data > Lists/Profiles.
3 For Incident Management, select Edit Profile Definition.
4 Place a checkmark next to the new field.
Note: SQL likely renamed the new field based on uppercase letters to
lower-case.
5 Click on Generate.
Extend the CustomerServiceSurvey Data Type
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