ServiceDesk

I need to edit the configuration so that when a ticket is opened there are additional locations to choose from:

Where in the admin choices can you add additional locations?

I have attached a screen shot for reference

Quote from the KB: Article URL http://www.symantec.com/docs/HOWTO26156

Answer
The Location and Services dropdown box field values are populated by data from CMDB Solution in the Notification Server 7. To access these areas, open an Altiris 7 Console and go to the following areas:

1. Click on Home > Service and Asset Management > Manage Configuration Items.
2. For Locations, click on Organizational Types > Location.
3. For Services, click on Datacenter Types > Services.

For more information, please refer to the ServiceDesk Implementation Guide on page 27.

ServiceDesk Implementation Guide
https://kb.altiris.com/article.asp?article=48927&p=1