Add a Server from another Domain and IP Range

Hi Michael,

What you'd do is the following:

1. On the other domain, create a service account with the required permissions.
2. Add this as a Local Admin on that particular server in question.
3. In Backup Exec on your media server, open up the Network drop down menu, and go into Logon Accounts.
4. Add in a new user with the DOMAIN\service_account you created in 1. It won't be your default account, and it's type will be common.
5. Create your job and use those credentials to access the server.

Post the results here.

Laters!

Thank you very much

1. The other Server is an DomainController (DMZ). I created the user "backup" with a password.
2. The user is member of "Administrator" and "Domain Administrator"
4. I ve created the Account "Domain\backup, with the set password on the Backupserver (IP 192.168.130.12)
5. If i wanted to create a backupjob, its called; wrong username or password, but im sure, that i ve selected the rigt password and username

Thank you for informations.

Mmm...domain controller makes it a little bit more difficult with no local admins group.
Just give it another bash and see if it comes through.

Hi Michael,

Check this out...explains it all nicely:

http://seer.entsupport.symantec.com/docs/278944.htm

Laters!

Is the server in the DMZ in a separate domain, or a workgroup?
You need to create a user account on your media server for that specific server, or alternatively a local user with admin rights on that DMZ server. Once done, add in the user account on your media server. You can use this to log on and backup that server.

Yes. The server in the DMZ is in another Domain than the Backupserver.

FIRST STEP

Ive created on the DMZ Server an Account (Active Directory Account, i cant add a local Account if the Server is an DC)

Username backup
Password tes123

In the Adminstrator group!

Then on the Backupserver: Network - Accounts -

iv created a new account:

Username: DomainnameDMZServer\backup
Password: tes123

Then ive selected this as standard an tried to add the DMZ Server:

But the message, that iv selected a wrong username or password came, ind i cant add the DMZ Server.

SECOND STEP

Then ive created an local User on the backupserver:

Username DomainnameDMZServer\backup2
Password tes123

In the Adminstrator group!

Then on the Backupserver: Network - Accounts -

iv created a new account:

Username: backup
Password: tes123

Then ive selected this as standard an tried to add the DMZ Server:

But the message, that iv selected a wrong username or password came, ind i cant add the DMZ Server.

Did I misunderstood sth.?

Mmm...will look into this!

What do you mean exactly? I dint understand your answer.

I'll see if I can test it on my side...

Can you at least add that server in before it bombs out?

Another way around this...

1. On the DMZ server, create a local account and give it Admin rights.
2. On your Backup Exec server, add that user account in Backup Exec as: DMZServerName\UserAccount and put in the password.
3. Remove the DMZ server's domain account from your Backup Exec server and try to run the backup again.

Laters!

The Problem is:

- THe DMZ Server is a Domain Controlle (Active Directory) i can not add an local account!

Thanks a lot and cheers

best thing would then be to log a call with Symantec...their support is generally very good.
Sorry I couldn't be of any help.

PS: Forgot the DC part of things...would have helped to remember that as you posted it before =)

Ok. Ive sent an request to the symantec enterprise Support (Email). I wll post those answer.

My Question at the support:

The Backupserver have two networ interfaces :
1 In LAN (192.168er Range) 1 in the DMZ (195.er IP Range).
I have a Windows DC in the DMZ and want now this server add to the backupserver, who stand in the LAN
The servers have contact in bouth directions (ping)
Unfortunataly ive tested it; created a new Account (DomainDNZServer\DMZ Server) in the Backup Exec Software. Without succes.

Mmm...hate that when it happens.

The account that you're using in your DMZ...that's what you're referring to when you say DomainDMZServer\DMZ Server right?

If you have a trust, have you put that DMZ account into the local admin's group on your backup server?

Yes. On the DMZ Server i havnt a local Account. But i can take the Administrator:

DomainDMZServer\administrator

Yes ive Create in the Backup Exec Tool, under Network - Accounts a new Account: DomainDMZServer\administrator

OK...antivirus/anti-spam/firewall on those servers blocking specific traffic?
Hardware firewall blocking the ports needed to communicate between BEWS and the agent on the DMZ server?
I know that with McAfee it tends to block some of the traffic in our data centre when it decides too!

I dint so...we use Symantec....on the DMZ Server

And the Backup Server dindt have a AntiVir.

Ive seen, that the Service (Backup Agent) is running. Thats oso not the problem.

Ive tried again:

- On the Backupserver in the BAckup Exec Programm ive add a new Sign-In Account
- Ive gave the same Domain, Username  and the Password  like the Administrator User on the DMZ Server.
- Again the mistake;wrong PWD or Username

Is maybe an restart of the DMZ Server a theme?

Try it and see...you never know.