Adding additional proccesses to Service Desk 7
The big selling point for Service Desk 7 has been that you are suppsed to be able to add additional processes to it. Well I have gone through my initial Workflow training, and I had built my big x64 LAB server and painfully learned the install procedure fo SD7. I have read through the 180 page install guide, the 527 page user guide and the 67 page customization guide (seems a little shorter than the other 2).
Now I am trying to simply add an new process. Can't find anything that talks about it. Training classes cover WF and SD seperately but not related. I've tried to funmble through to clone and customize existing processes with minor success.
So, where can I find the training or documentation to take advantage of the aspects of the product that I was so promised? Has anyone else found out how to add additional processes to SD7?