Adding Category Classification to Problem and Change
I’ve been tasked to implement the Service Desk application. One of the requirements is category classification for incident, change and problem. This will be used for reporting/routing for incident, problem and change requests.
It appears the only way to specify a category is in the Submit Incident (Advanced) form or edit an existing incident ticket.
The Self-Service incident form doesn’t expose category classification to end-users . How do you change this?
The change and problem management forms don’t expose the categories. How do you change this?