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Adding custom fields to Advanced Search criteria

Updated: 21 May 2010 | 1 comment
CraigWU's picture
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I've now added several new fields to the HelpDesk worker console (and also the workitem table), but none of these show up as options to select in the Advance Search criteria drow-down list. I can see the DataStore being loaded with the following code



DataStore("AdvancedCriteriaDS") = New DataSet

DataStore("AdvancedCriteria") = New CriteriaTable("CriteriaFields.xml", False, True)

DataStore("AdvancedCriteriaDS").Tables.Add(DataStore("AdvancedCriteria"))

DataStore("AdvancedCriteria").Initialize()



and I've discovered that I am not able to update the "CriteriaFields.xml" file. Therefore, I would like to add rows to the Table directly. Does anyone know how to

1) determine the necessary fields for this table

2) add the rows to the table?



Any help would be greatly appreciated.

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cnimmer's picture
21
Oct
2009
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Anyone know how to do this?

I know this topic is old, but I've found we have the same issue.  We've added a few custom fields to the HelpDesk using the standard procedures in the documentation.  Some of the custom fields show up in the advanced find box, but others don't. 

advanced_find.jpg

Does anyone know of a way to ensure custom fields show up in this drop-down?