ServiceDesk

Hi,

Is there a document that illustrates the process of adding a new CAB Group in SD 7.5. I added a new group and members to it however, it has not come up in the Cab list. I have checked in Workflow and could see that it uses List Cabs component to get the list of CAB Groups, however, I am unable to understand from where? Even in the SD user guide I could see Adding groups is demonstrated however, its the same way I had added. There is nothing specific to CAB Groups.

It would be great if someone could advise / guide.

Thanks
Snm1502

Along with a group, you also need to add the CAB via the service catalog entry called "Manage CABs". You'll need to link it to a group, so you're half way there.

The CAB group information I believe is a cached value. Those any new CABs won't appear in the selection list until the cache has been updated. Depending on IIS this can take up to 20 minutes.

Thanks for the solution, Michael and TGiles... :)