ServiceDesk

We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste screen-shots into the body of a comment.  What we tried is Snipit --> copy--> Paste into Comment.

We have tried Design view in the comments, and when we save it sometimes ends up with what looks like a broken image symbol. But all white.

We also tried HTML and end up with the same thing or just blank. The Other Thing, is when the ticket is generated we receive the auto generated emails and "sometimes" we get an image in the incident emails but "most" of the time we get the image cant be displayed or if its HTML nothing at all.

I would really like to know what may be causing this erratic behavior. The ability to paste screen-shots directly into a comment, and have the recipients email show the updates and changes, is a very crucial part of enhancing our ability to close tickets and lower the amount of clicks to see critical information without having to fumble through creating screen shots, saving them as jpegs, and then having to save them again as attachments.The Outlook is set to download ALL images on the emails, so it cant be that. Is there a limit to size that a comment can contain, are most images to large to paste in the comment sections??? Any insight would be great.

Thanks In Advance,

C.

Hi Chilimac

Direct view of graphic image attachments in a Servicedesk incident is not supported.  On the right side of the screen they are shown as attachments.  Apologies, but this is the only way that images can be guaranteed to be secure in the current design.

Ok, its not upport but that doesnt mean its not possible correct? I have attached a screen shot of just one of the screen-shots in the comment field that we have done, showing it is possible and common. I also don't understand why there would be options for HTML, Design, view under the comments if this wasn't supposed to be an acceptable way of attaching information.