Adding/Installing 1 Agent License to backup remote server
We just bought 1 (Agent For Windows) license to backup a secondary server. I've added it through "Installation and Licensing" & "Install options and licenses on this BackupExec Server" on the first server.
After importing both SLF files and clicking next, I find two duplicated "Backup Exec 2012" entries (one checked and the other not) and the "Agent for Windows" unchecked.
1) Should I only check the "Agent" one and click next again (image 2_2.png) or should I check both? What confuses me it's that it seems to try to do a new install but I don't want to reinstall the server, just add this "agent license". I mean, I already see the license on the list but not sure if proceed doing the installation, also if I go to "License Information", I don't see any "Agent for Windows" count (should I? is this because I didn't make any backup yet?)
2) Another problem we are facing is that when we try to add the Backup Exec 2012 license in MySymantec portal it says it's incorrect (customer number and serial number are correct) but then i tried to add the Agent For Windows one and it was added successfully...
Advice will be appreciated.