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Admin account locked ?

Created: 16 Jan 2008 • Updated: 21 May 2010 | 2 comments
When I try to connect to Symantec Endpoint Protection Manager, after login I receive message in french :
 
"Le compte d'administrator a été verrouillé"
 
How can I unlock admin account ?
 
When I try to connect with the "Assistant de configuration du serveur de gestion", I receive this error in install_log.err:
 
java.sql.SQLException: JZ00L: Echec de la connexion. Examinez les SQLWarnings associées à cette exception pour la ou les raisons suivantes :
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:498)
 at com.sybase.jdbc2.tds.Tds.processLoginAckToken(Tds.java:3107)
 at com.sybase.jdbc2.tds.Tds.doLogin(Tds.java:420)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:342)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:219)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:195)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:174)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:126)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at java.sql.DriverManager.getConnection(DriverManager.java:525)
 at java.sql.DriverManager.getConnection(DriverManager.java:140)
 at com.sygate.scm.install.ui.MainFrame.prepareDatabase(MainFrame.java:3134)
 at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:477)
 at com.sygate.scm.install.ui.MainFrame.nextBtnActionPerformed(MainFrame.java:422)
 at com.sygate.scm.install.ui.MainFrame.access$200(MainFrame.java:57)
 at com.sygate.scm.install.ui.MainFrame$3$1.construct(MainFrame.java:239)
 at com.sygate.scm.install.util.SwingWorker$2.run(SwingWorker.java:118)
 at java.lang.Thread.run(Thread.java:595)
 
Thanks for your help !

Comments 2 CommentsJump to latest comment

JohnL's picture
Hello,
 
I can't read French :smileyhappy:, but if the problem is the account is locked out, you can wait 15 minutes (default) for the account to automatically unlock to try again. Or you can reset the password if you're sure you don't remember it.
 
 
Hope this helps.
Arniqua's picture
Hi,
 
Thanks for your help. It solve my problem !
 
Jerome