Video Screencast Help

Admin Console slowness

Created: 14 Oct 2013 | 7 comments

After I upgraded Master server from 7.1 to 7.5, when I open the" Media and Device Mangement"--> Media, it took about 50 minutes to display the contents. ( before upgrades, it only took 30 seconds ). Symantec support aksed me to upgrade to 7.5.0.6, but the problem is still there. Does anybody have this kind of experience? Symantec support suggested me to configure vm.conf on all Media servers but I have more than 70 media servers, I want this to be the last resort. Anybody has any better suggestion?

My master server is running on Solaris 10, clustered on T2000. I have two libraries 33 tape drives in these two libraries. The tape drives are shared in each library. Thanks in advance for your help!

Operating Systems:

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tigerlover's picture

I am using Xwindows. I tried using Java client, it has the same problem.

Stumpr2's picture

I don't remember why, but I was instructed to do an immediate update from 7.5 to 7.5.0.4 when I upgraded from 7.1 to 7.5

VERITAS ain't it the truth?

Efi G's picture

Run mpstat on the emm server check if there are any 0 idl threads

Symanetc claims that old Sparc servers aren't ideal for 7.5 

Check /usr/openv/netbackup/logs/user_ops/nbjlogs/ for errors

watsons's picture

How long does it take if you were to run this on master server?

# /usr/openvnetbackup/bin/admincmd/nbemmcmd -listmedia -allrecords

# /usr/opeonv/volmgr/bin/vmquery -a

do the same on one of the media servers as well.

If you have OpsCenter, use that to generate media list view from the affected master server to see if it has the same slowness issue.

If using command line is fast, it could be the GUI issue, or something along the nbsl communication if OpsCenter is also experiencing the same.

Marianne's picture

With image headers moved into EMM database, master servers need additional performance tuning.

Have a look at this TN: http://www.symantec.com/docs/TECH202840

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

revarooo's picture

Also have a look at this Technote that references performance issues with T-Series sparc servers:

http://www.symantec.com/business/support/index?page=content&id=TECH204332

incog's picture

there is an eeb for the issue with the java console. I replaces a jar file. It has to do with the console checking the resilient network status.