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Admin Roles - Device Management not visible

Created: 20 Sep 2012 | 2 comments

Added an Admin/user to the Symantec Level 1 Workers Role. Now when that User logs on to the admin console s/he and right click a device and from the drop down menu s/he only sees Device Security.  Where is the Device Management in the drop down?? What am I missing?

Even added the above user to Symantec Level 2 and Symantec Software Librarian Role still Device Management not visible in the drop down menu.

Thank you

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mclemson's picture

Start with the Symantec Administrators role and reduce privileges and resources using Security Role Manager Console until you have a restricted role that retains rights to mobile but no longer has rights to other areas.  You need to pare down Symantec Administrators, not try to build up a blank role into a mobile manager role.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

WildPacket's picture

Thanks Mike.

When I clone the Symantec Admins and try to modify permissions I notice all the Right Click Options are greyed out.