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The Administrator Account is Locked

Updated: 21 May 2010 | 4 comments
Norfolk'n Chance's picture
Norfolk'n Chance
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Hi,
 
We have successfully installed EPP Manager and configured the clients.  However, for some reason we now cannot log back in to the EPP Console and get the error message "The administrator account is locked".
 
We installed it with the embedded database and have run the resetpass.bat utility to no avail.
 
Can anyone help with this problem please?
 
Many thanks,
 
Steve.
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JohnL's picture
23
Nov
2007
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JohnL

Hello,
 
AFAIK, even after forcibly resetting the password the account will remain locked until the timeout has expired. If you haven't changed the default timeout setting, the account should be accessible again, using the default password, 15 minutes after the last attempt.
 
Hope this helps.
Norfolk'n Chance's picture
23
Nov
2007
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Norfolk'n Chance

John
 
many thanks for your reply.
 
yes that was all it was; we were being too impatient!
 
Thanks again,
 
Steve.
Custom Configuration's picture
20
May
2008
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Custom Configuration

I run the resetpass.bat and everything is ok, but what is the default password.
any help..
Paul Murgatroyd's picture
26
May
2008
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Paul Murgatroyd
Symantec Employee
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default user name is admin
 
default password is admin (after running resetpass.bat)

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

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Symantec.com

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