ServiceDesk

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  • 1.  admin@logicbase password

    Posted Jun 17, 2011 10:37 AM

    Does anyone know if there is a way to recover the password for the admin@logicbase account? Assuming we have been working in production, someone goes in,  and accidently change the password. The pages would start failing at some point. Is there a special process to follow since it would not be possible to change it back in the SD web interface.

     

    Thanks



  • 2.  RE: admin@logicbase password

    Posted Jun 20, 2011 03:29 PM

    You may be able to change the password for admin@logicbase.com using a "copy" of the admin user/other superuser



  • 3.  RE: admin@logicbase password

    Posted Jun 21, 2011 01:53 AM

    https://www-secure.symantec.com/connect/forums/how-change-password-adminlogicbasecom-after-installation

    or

    http://www.symantec.com/business/support/index?page=content&id=TECH145885&key=57947&actp=LIST

     

    I have used the SQL query to change my password without error

     

    hope this helps



  • 4.  RE: admin@logicbase password

    Broadcom Employee
    Posted Jul 20, 2011 09:43 AM

    The best practise is to set a strong password to admin@logicbase.com and just leave it alone. Creating another admin account or permissions works just as fine.

    Changing admin@logicbase.com password with another admin user after its broken won't work. It's password is saved not only in the database and once it's incorrectly changed your ServiceDesk is most likely already dead. The only way you should ever be changing admin@logicbase.com password is using the tool included in ServiceDesk 7.1 or downloaded from the KB in case of ServiceDesk 7.0 MR2:
    How to change admin@logicbase.com password after installation?
    http://www.symantec.com/docs/TECH146586

    ServiceDesk 7.1 (or actually, Workflow 7.1) had a change implemented that no longer allows you to change the admin@logicbase.com password from Process Manager portal. Thus, this situation should not occur if you're using ServiceDesk 7.1.

    For 7.0, there is a KB article you can use as a last resort (not very nice or safe):
    How to recover ServiceDesk when Admin User password is unknown?
    http://www.symantec.com/docs/TECH148718



  • 5.  RE: admin@logicbase password

    Posted Jul 26, 2011 03:04 AM

    The best time to reset the admin@logicbase.com password is during an upgrade from SD70MR1 or SD70MR2 to SD71SP1  (you will need it anyway to do the upgrade).

    Support has a SQL script to run against the MR2 DB which will reset the password to the default one.



  • 6.  RE: admin@logicbase password

    Broadcom Employee
    Posted Jul 26, 2011 03:52 AM

    From ServiceDesk 7.0 MR2 on, you can change the admin@logicbase.com password at any time you want with the tool from KB referenced above (for ServiceDesk 7.0 MR2) or with a newer version of the tool included in installation (ServiceDesk 7.1 and up). It does require you to know the old password.

    If you don't know the old password, I believe the second KB article contains the steps/query you mean, but this is by far not a safe or recommended course of action.