Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Advanced Ticket Form in Service Desk 7

Updated: 21 May 2010 | 3 comments
dregourd's picture
dregourd
0 0 Votes
Login to vote
This issue has been solved. See solution.

Hello,

I am testing the SD7 solution and I want to open an Advanced Ticket Form. I tested it with the Admin and with the Technician, but it doesn't work: a blank form is displayed instead of the form and stays until I close it.

Has anyone encountered this issue?

Best regards,

David

discussion Filed Under:
, ,

Comments

Rdutch12's picture
23
Oct
2009
0 Votes 0
Login to vote
Rdutch12
Accredited

Depending on your hardware,

Depending on your hardware, it can take a little time before it opens. I am testing on a VM with 4GB and the form shows blank 1st but after a minute it shows up.

Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com

dregourd's picture
27
Oct
2009
0 Votes 0
Login to vote
dregourd

Thank you for your answer

Thank you for your answer Rob.

For me it was stuck (I let it one night long).

Regards,
David

dregourd's picture
02
Nov
2009
0 Votes 0
Login to vote
dregourd

Hello, Finally, I get it by

Hello,

Finally, I get it by dramatically upgrading my hardware. I think I was stuck by a timeout problem.

Thanks for your help.

David

SOLUTION

Technical Support

Symantec.com

Store

Community Stats

Total Content Items
Members
259,054