Hi Helen,

can u tell us details of the infection? Filenames where the virus was detected?

You can try these
Delete content of temp directory, clear browser history. Do a full system scan in safe mode.

When the scan has detected this adware it would have taken some action against it.When you click on the threat name it direct you to symanec's site so that you can have more information about that threat. 

 So that means you delete it and it comes back again..
well..that means its either coming from a website that you visit or..
there is a Add-In loaded in your browser which is downloading this file.
Reset you IE--tools- internet options-advanced-Reset.
Clear all your temp folder 
%temp% and c:\windows\temp

I complete a scan and it identifies adware.gen but it will not remove it.  The instructions on your site for removal of this threat does not work.  How do you permanently get rid of it?

I too have the same problem with adware.gen !!!  In my case, it seems to be located in file:
C:\Documents and settings\user\local settings\temp\killti.exe

What should I do?

Thank you !

-Y

 I, too, have the same problem..  going on 3 weeks now.  Mine is located in c:\documents and settings\kim\application data\messenger\drivers\aud32\msgasst841.dll   Norton blocks it but will not delete it.

 I'm still having the same issue.  Yesterday I deleted Live Messenger and disabled windows messenger.  All was fine for awhile but now the alerts are popping up again.  Very frustrating.  This is slowing my system down dramatically!!

Can anyone help me to delete this virus once and for all?

Security History indicates:  It's a Heuristic Virus
Definitions version 2009.11.08.020
Severity :  Low
Component:  Auto Protect
Status:  blocked
File Name:  c:\documents and settings\kim\application data\messenger\drivers\aud32\msgasst841.dll

every 15 or so minutes!!!  

I'm not running messenger!!!

I hear my computer working "overtime" every time this pops up.

Should I just get rid of Norton and get a program that actually works?

what is the product are you using ..if you have any issues with norton products please post your queries here for faster and related response

http://community.norton.com/norton/ 

I installed Symantec Antivirus from my university. It says in the about page the version is 10.1.7.7000. Ive been having this problem with Adware.Gen for 2 months. I have tried several spyware programs, nothing deletes it. Symantec keeps popping up every 2 seconds saying Risk Adware.Gen is quarantined (most of the time). The file location it shows is Documents and Settings\All Users\Application Data\Symantec\Symantec Antivirus Corporate Edition\7.5\APTemp\APQ6C.tmp

Please tell me what to do about this!

Delete Everything in quarantine and %temp% folder.
There might be some other Av on your computer which might be accessing this file so it is again and again getting detected.

This sounds like a problem that I am having. Norton Internet Security 2010 removes this file and it keeps coming back. Thanks in advance.

 This is not a norton forum this is for Critical System Protection for Server/Client Eterprise

for questions on Norton please post your queries here : http://community.norton.com/norton/ 

Open up Internet Explorer go to " tools, advanced, reset.
That will take care of it for WIndows XP which I have