Endpoint Protection

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  • 1.  adware.rugo

    Posted Jun 03, 2009 11:43 AM
      |   view attached
    Hi, The Customer have the Symantec Antivirus Coporate Edition: 10.1.4.4000.

    We have a issue with this threat.

    The autoprotec left alone this threat but a full scan can delete the adaware.

    Why the autoprotect can´t delete this threat?

    regards...

    Attachment(s)

    xls
    c31vidalgo.xls   27 KB 1 version


  • 2.  RE: adware.rugo

    Broadcom Employee
    Posted Jun 03, 2009 12:10 PM
    hi,
     these files are there in
    C:\System Volume Information\_restore{8FC0AC7A-6AF3-4C9F-9C8A-CC100585463B}\RP462\

    system vlume information. You need to disable this and scan the system in safe mode and then you may enable the system volume information.

    Cheers
    Pete


  • 3.  RE: adware.rugo

    Posted Jun 03, 2009 01:59 PM
    If file is infected but is idling and not being executed/accessed, Auto-Protect will not scan it. Scheduled scan that touches ALL files (or whatever you configured) will, and this is what you're seeing.