Groupe des Utilisateurs Altiris Suisses et Francophones Group

The Aexnsagent is crashing on some computers: Only for Windows 7.

System event :

• Service Control Manager
• event 7031
• Symantec Management Agent stop

We got a customer with installed a DS 6.9.453 Dagent, and obtain 10% Aexnsagent crash.

We remove the DS 6.9.453 and it seems working better, no agent crash...

Any body similar issue ?

We got this problem on the standard Inventory job start.

Aexnsagent CRASH 3 times and stop. I already ask for exclusion with McAfee, seems problem also no McAfee there.

Symantec support told about a "hotfix" to come ??

Hello,

This is the error in application log at every crash of the agent:

Faulting application name: AeXNSAgentHostSurrogate32.exe, version:
7.1.8280.15280, time stamp: 0x4ec27200
Faulting module name: InvProvider.dll, version: 7.1.7580.0, time stamp:
0x4ec928df
Exception code: 0xc0000005
Fault offset: 0x00079f7f
Faulting process id: 0x1788
Faulting application start time: 0x01ccd1eea1c35a43
Faulting application path: C:\Program Files\Altiris\Altiris Agent\x86
\AeXNSAgentHostSurrogate32.exe
Faulting module path: C:\Program Files (x86)\Altiris\Altiris
Agent\Agents\Inventory Agent\InvProvider.dll
Report Id: 92f2d548-3de3-11e1-a113-001fd04654e2

Please check the below mentioned article

http://www.symantec.com/docs/TECH180475

Thanks this link: Kevin already find it and was applied, but still a crash on multiple machines. That is strange, because those client are clean fresh image reinstalled from a Microsoft SYSPREP. Only Win7 x64 machines.