AexNSagent.exe virtual memory leak

edandrew's picture

 AexNSagent.exe sits at about 1 GB of virtual memory after less than a week of machine uptime. Have there been any other complaints on this? Any fixes or ideas as to why it is hogging so much virtual memory?

-Andy

ludovic_ferre's picture

 Hi Ed, That sounds like too

 Hi Ed,

That sounds like too much, I agree.

What version of the agent are you running, with which sub agents? Has the system been up for a short while (daily reboots) or a very long time (servers)???

Else you could try to run leakdiag.exe from Microsoft in order to find out where this is coming from.

http://go.microsoft.com/fwlink/?LinkId=41401.

Ludovic FERRE
Princ. Remote Product Specialist
Symantec

ludovic_ferre's picture

 Acutally VMMap from

 Acutally VMMap from Sysinternal could be even better.

I just tested it on the Altiris Agent on one of my VM and you should be able see the section that is taking the virtual memory. That should help us find out which component is causing the memory leak (if memory leak there is).

Also you can save the VMMap to file, so you the output be very unclear you could always post the file here for us to review.

Ludovic FERRE
Princ. Remote Product Specialist
Symantec

edandrew's picture

 I may have jumped to

 I may have jumped to conclusions too quickly. While AeXNSAgent.exe was using over 1GB of virtual memory on several machines, a restart of the service seems to have calmed the paging file consumption.

Last week we had a power outage in our data center which caused an extended period of time when clients were unable to contact the NS. In discussing the situation with some colleagues we think the failed attempts to contact the NS could be what caused the VM usage to spike. 

We are running CMS 7 with the addition of deployment solution and recovery solution 7. Most of our machines have an uptime of anywhere from a week to a month. All client machines referenced in this instance are users desktops. 

I ran the vmmap but do not see an option to post files in the text editor. Thanks for your help.

-Andy