Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

After computer "sleeps" I need to re-enter passphrase

Created: 30 May 2012 • Updated: 30 May 2012 | 4 comments
This issue has been solved. See solution.

Just bought a new laptop - on the old laptop, after the computer would go to "sleep" it would require me to re-enter the passphrase - on this computer, I can't seem to get it to do this.  For security reasons, if my laptop is left for a number of minutes, it needs to be able to lock others out.  Does anyone know what settings I use to do this? Is it the "unmounting" option? Any suggestions are more than welcome!

Comments 4 CommentsJump to latest comment

Tom Mc's picture

I'm not seeing a PGP question here - sorry if I'm missing it.  Are you maybe thinking of the PGP Options, Disk tab setting of Unmount When Computer Goes To Sleep?

Are you maybe thinking of the screen saver password setting?  In Windows 7, click the Start button, type screen in the search box, and then select Set Screen Saver Password.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

Ron W's picture

when the computer goes to sleep, I need the PGP software to make it ask for a password when you "wake" the computer up again - is that consider unmounting?  I just keep seeing all these warnings when I go to PGP search help about unmounting and don't want to set that unmount option if that's not what I'm looking to do - so maybe you can tell me if the "unmounting when computer goes to sleep" will make it so when i move the mouse and wake it up again, if it will require me to enter my passphrase again?

Tom Mc's picture

The unmounting refers to Virtual Disks.  You seem to be thinking of the screen saver setting.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

Brian_Ch's picture

When using PGP Whole Disk Encryption if the machine hibernates it will prompt you for bootguard authentication. You can set this be enabled after a given period of inactivity. I have enclosed a link to Microsofts kb's on how to enable or disable hibernation mode. I'm also enclosing a link to Symantec KB's reguarding Hibernation. If you are just looking for Windows to prompt you for login password then you can change these settings in Power Options from the control panel on Windows 7. Hope this helps

http://support.microsoft.com/kb/920730

http://www.symantec.com/docs/TECH149486

SOLUTION