Endpoint Protection

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  • 1.  After Deployment, No Green Dot & Old Definition files (2008) on clients. Please Help

    Posted Nov 09, 2009 02:51 PM
    Hello all. Any help will be much appreciated.

    I installed SEPM 11.0.5 on windows server 2003 and i deployed SEP on 15 client machines which are in a WORKGROUP. The depoyment worked fine and i can see all my clients in the clients section on the SEPM with their respective green dot.

    But neither on the clients, the green dot is appearing and when i open the GUI for SEP , i can see old definition files dated 2008 !!

    How should i make the clients update and make this lovely green dot appear ??

    please suggest..

    Carbon


  • 2.  RE: After Deployment, No Green Dot & Old Definition files (2008) on clients. Please Help

    Posted Nov 09, 2009 03:00 PM

    Please check if windows firewall is turned  off on all the clients.
    the port used by clinets should be open
    you can follow this discussion to have the green dot.
    You can try updating the policy on one of the clients and check if that works
    open the SEP interface, click on help and support
    click on troubleshooting
    do u see SEPM server name?

    Check this discussion for more info on troubleshooting client server communication

    https://www-secure.symantec.com/connect/articles/troubleshooting-client-commuincation



  • 3.  RE: After Deployment, No Green Dot & Old Definition files (2008) on clients. Please Help



  • 4.  RE: After Deployment, No Green Dot & Old Definition files (2008) on clients. Please Help

    Posted Nov 09, 2009 10:39 PM
    Check the following link as well I am sure it would help.

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009082701244448


  • 5.  RE: After Deployment, No Green Dot & Old Definition files (2008) on clients. Please Help

    Posted Nov 10, 2009 12:25 AM
    What is the date of virus dentitions present in our SEPM?