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After installed SEP BlackBerry Web Desktop Manager no longer functions

  • 1.  After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 25, 2009 03:05 PM
    This was the ONLY change made to this unit, and this no longer works, are there any issues, or resolutions for this problem???


  • 2.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 25, 2009 03:25 PM
    What are  the componets of SEP is installed on the blackberry  server ?


  • 3.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 25, 2009 03:26 PM
    The Blackberry manager is running on a PC. An XP PC.


  • 4.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 25, 2009 04:14 PM

    Which SEP components are installed?  Is Network Threat Protection enabled?  If so, that contains the firewall component.  Check to see the firewall traffic or packet log to see if this traffic is being blocked.

    sandra



  • 5.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 25, 2009 04:46 PM
    Disable the Tamper Protection and see if it works or not ?


  • 6.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 25, 2009 07:00 PM
    It's a menace!!!


  • 7.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 25, 2009 07:01 PM
    Yes...All the default clients package stuff IS installed.


  • 8.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 25, 2009 08:03 PM
    ...I disable NTP on this client, and will test it on Monday, but isn't there a better way than to just disable NTP? LIke to list an exception to allow traffic to permit BlackBerry Web Desktop Manager to run as it should???

     



  • 9.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 26, 2009 03:14 AM
    Does Black Berry Web Desktop manger uses any Ports.?
    If yes then we can open the ports in the firewall or we can create exception for the port as well as the application in the firewall rule so that we don't have to  disable NTP


  • 10.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 26, 2009 06:49 PM
    To communicate with exchange

    (LDAP) default 389

    Still working on resolving the issue above....the default SQL port of 1433 comes up during installation....which is what we use for the actual BES production box. Any other ideas as to why this is not functioning?? Anyone??


    BES uses port 3101 to send and receive messages





  • 11.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions
    Best Answer

    Posted Sep 28, 2009 09:59 AM
    How to open ports in SEPM
     
     
    In the SEPM click on Policy
    .
    Go the Firewall Policy and Click Rules
    Add a Blank Rule
    Click on Servives
    .Click on Add.
    Select the Protocol
    In the Remote and Local  ports drop-down list, type ports that you want to open
    Click OK.
           Make sure the Rule is set to allow


    ports.JPG


  • 12.  RE: After installed SEP BlackBerry Web Desktop Manager no longer functions

    Posted Sep 30, 2009 09:13 AM
    I believe adding the exception to the program folder is what did the trick

    https://servername/webdesktop/app?page=Login&service=page&orgId=0 <-- is the actual link