Hi Erica,
>I can't search for the client's GUID, because it doesn't have one. Is there anyway to force the client to get a GUID?
Yes there is:
- open Windows console
- go to C:\Program Files\Altiris\Altiris Agent
- run "aexagentutil /resetguid" or "aexnsagent /resetguid". Depending on the version one of them should work. Note that neither of them will output anything in the console window. Run both of them.
- then Send basic inventory using GUI
Also coule you please attach the agent logs here?
If client is XP/2003 they are located in C:\Program Files\Altiris\Altiris Agent\Logs
If client is Vista/2008 or higher they are located in C:\ProgramData\Symantec\Symantec Agent\Logs
You can delete all the logs priori running "resetguid" command and then just archive every LOG file that will be created after sending basic inventory.
Hopefully the logs will have all the answers
thanks!