After upgraded to Puredisk 6.6.4 backups stuck at 52 percent complete
Created: 26 Dec 2012 | 2 comments
Hi,
I upgraded my Puredisk server from 6.6.3 to 6.6.4 because of some backups in error, nut now all my backup stuck after 52 percent complete?
Job steps : "Import PO-List on the MetaBase Engine"
The end of the job log
*** Supportability Summary ***
jobid = 20172
jobstepid = 81567
agentid = 27
hostname = SMXP002
starttimejobstep = 2012-Dec-26 11:09:32 CET
endtimejobstep = 2012-Dec-26 11:10:05 CET
workflowstepname = Data Backup
status = SUCCESS
[2012-Dec-26 11:10:06 CET] *** Start: MBImport ***
???
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Hi,
I am having the exact same issue, ever since we upgraded from 6.6.3 to 6.6.4 our backups are getting stuck at 52%.
The CR Queue Processing and Data Mining policies all seem to take hours now, instead of minutes.
Any Help would be appreciated.
Hi,
52% means problems with MBE import
1. Please check MetaBase Engine service.
Should work for PureDisk:
# /etc/init.d/puredisk status
Start if failed.
2. Check for any jobs of kind (personally, I don't know if those exist at all on 6.6.4):
MetaBase Garbage collection
Data Removal
Import Replicated Data Selection (only for PDRoE)
They may cause deadlocks. Consider stopping them gracefully and rerunning manually when backups are done.
3. Contact Symantec Support and share the result here :-)
Thanks and good-luck!
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