After upgrading to 7.1 media hosts becomes offline
Created: 08 Mar 2012 | Updated: 29 Mar 2012 | 4 comments
This issue has been solved. See solution.
Hi,
We have 1 master and 3 media server in our setup.We have upgraded netbackup from 6.5.6 to 7.1. Before upgrading media hosts were deactivated. After upgrading netbackup single media hosts unable to activate. While doing activation its become OFFLINE. could you help me to resolve the issue. While trying to connect from master at host properties, its ending with error code 46.
Discussion Filed Under:
Comments 4 Comments • Jump to latest comment
This could be a fully qualified domain name issue
If it does not already exist create the netbackup\logs\bpcd\ folder on the media servers and try to connect again so that we can see what is logged
You may need to add or edit the hosts files on the Master and Media Server to ensure that short or FQDN are specified
Post the bpcd logs so that we can see what is happening
Authorised Symantec Consultant
Don't forget to give a "Thumbs Up" or mark as "Solution" if someones advice has helped you.
I wonder if this might be causing your problem?
http://www.symantec.com/docs/TECH159765
Host file entries are not being used after upgrading to NetBackup 7.0.1
Cause
To support IPv6 (in NetBackup 7.1), NetBackup 7.0.1+ has changed from using the gethostbyname API to using the getaddrinfo API. On some platforms (see above), the name services switch database that determines gethostbyname behavior ('hosts') is different from that of getaddrinfo ('ipnodes').
Solution
For the hostname lookup override to work correctly in NetBackup 7.0.1+, the user must configure 'files' to have highest precedence for 'ipnodes', similar to 'hosts', in the /etc/nsswitch.conf.
hosts: files <other name services>
ipnodes: files <other name services>
Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links
When EMM doesnt receives connection from media server, there are possibilities for EMM to show Media server as OFFLINE.
- Also check the bp.conf file.
- Try running 'vmoprcmd -activate_host -h <media server name>' on the master server.
- Kindly post o/p of below command
<install path>\verits\netbackup\bin\admincmd#nbemmcmd -getemmserver
if NBU4 shown offline in above command then check connectivity between master & NBU (put FQDN in to host file)
Regards, Taqadus Rehman
Hi,
Thanks you all. Its is pure realted to FQDS. In netbackup 7.1 its started to read /e/hosts file instead of domain server. We have removed the master server entries from /etc/hosts and reloaded the netbackup. Its working fine. Sorry for the late reply.
Would you like to reply?
Login or Register to post your comment.