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Again !!!!!! Symantec Endpoint Manager 11.1 (NO internet access allowed) not manually updating

Created: 13 Dec 2013 • Updated: 13 Dec 2013 | 7 comments

This problem was resolved back in September, but it happened again.

Previous post:

Solution was to Clear Corrupt Virus Definitions

But it is happening again....... I cleared the old definitions, but still will not update. This is becoming unacceptable and such a headache.



This server is behind a firewall and is not allowed to touch the internet and must be manually updated. At the present I cannot update the version. I am kinda pigeon holed you could say. I need to find a work around given my restrictions. Any concrete thoughts would be much appreciated. As posted above from the previous occurance, many solutions were tried, but the only one that worked was clearing the old definitions, but this time it isn't working.

Operating Systems:

Comments 7 CommentsJump to latest comment

ᗺrian's picture

You're on 11.1?? That's one of the first if I can recall...

You can turned on some advanced logging:

There might be some valuable info in the log to give us a better idea.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture


Thank you for posting in Symantec community.

Sometime system reboot can help? or SEPM logs would required to troubleshoot further?

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

sharknado's picture

I stopped SEPM to clear the virus definitions..... I also have restarted the server 3 times.

The jdb never gets past the incoming folder.....

James007's picture


Check this articles does help you.If you are using SQL database.

11.0 SEPMs using SQL 2005 databases are not properly processing/publishing AV definition updates

Article:TECH211503 | Created: 2013-10-13 | Updated: 2013-10-16 | Article URL