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Agent cannot establish connection to SSIM

Created: 08 Jan 2013 • Updated: 08 Jan 2013 | 1 comment

Hi

I have two sites (S4, S5) in my project. All my SSIM is in S4 site. On S5 site, my syslog server not able to establish a constant connection to my SSIM in S4 site.I have re-install SSIM agent on syslog server on S4 several times but to no avail. When i run agentmgr.bat and to check the logs it appear

>ForwardingProvider.sendEvents() - Exception: java.net.ConnectException: Connection timed out: connect

 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
 at java.net.Socket.connect(Socket.java:529)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:559)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.<init>(SSLSocketImpl.java:401)
 at com.sun.net.ssl.internal.ssl.SSLSocketFactoryImpl.createSocket(SSLSocketFactoryImpl.java:123)
 at com.symantec.management.util.SSL_Socket.createSocket(SSL_Socket.java:246)
 at com.symantec.management.util.SESAHttpConnection.connect(SESAHttpConnection.java:210)
 at com.symantec.management.util.SESAHttpConnection.connect(SESAHttpConnection.java:143)
 at com.symantec.management.providers.forwarder.SESAEventForwardingProvider$Connector.run(SESAEventForwardingProvider.java:1331)

Network guy insisting port 443 to SSIM is not block.

Comments 1 CommentJump to latest comment

Milan_T's picture

In this case SSIM agent can not establish communication with SSIM appliance.

Please conform you have opened port 443 in bidirection.

Because you have connection problead and not of SSIM.

For port details you can refer below link:

http://www.symantec.com/business/support/index?page=content&id=TECH80393&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1362738238437JRCGpHwrx5yN61l7Cq6NgnB14A2rOuKcWAE6u