Client Management Suite

Hi,

I have a problem... In the Notification Servern when I uninstall the agent, the oracle works fine, but when the agent is installed it becomes unstable. 

anyone know what the problem?

Thanks in advance.

Hi Luis,

Are you installing NS on a server hosting an Oracle DB? I'm not sure I understand the problem.

The Altiris Agent shouldn't have a direct impact on applications running on desktop or servers, but some tasks (like full inventory) can impact the system by using a large amount of CPU.

Hi, Ludovic

i'm wrong in my last explanation.

My problem is:

I have one site server with Task and Package Service and the agent have high level consumption of cpu in this server.

I try reset the agent service and task service but not work

The agent log not showing anything for this problem

I try this article 

http://www.symantec.com/business/support/index?page=content&id=TECH40253&actp=search&viewlocale=en_US&searchid=1288179646875

but not solved the problem

On this server i have SEP agent and Oracle installed

any idea?

Regard's

Hi Luis,

In order to see which sub-agent or agent component is causing the CPU spike I would use Process Explroer from Sysinternals [1].

It allows you to see in details which cpart (thread) of the agent are consuming the CPU cycles. Also the log files should help in this case.

Here's a view of the tool checking the Altiris Agent threads running on my machine :

[1] http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Hi, Ludovic...

This is a production environment, so it will take some time to be analyzed.

As soon as I finish testing, I'll post here.

Thak's for your help.

We've seen these contribute to high CPU utilization at times.  Also, search the KB for high CPU issues:

www.symantec.com/business/support

Finally, assuming this is the Site Server, and not a notification server itself, how many clients are connected to the site server?  Remember that we generally support about 5K clients per site server.  Generally.

Hi gentlemen,

I appreciate the help of you, but I have no information on the situation because I was helping professionals of other company so far had no recurrence.

but thank you for your attention and all.

Sincerily,

Luis Silva