New to Altiris imaging and this is the first time I've used altiris 7...  Whenever my task gets to "Capture Disk Image_AnswerFile", my agent stops working.  I've also had it freeze up on the BCDEdit task.  Any ideas as to what's going on?

-Whenever I run a capture task, my Altiris agent crashes.  Once it has crashed, it freezes up after every startup and never gives me any new log file.
-I am using the newest version (7.0.3599) of everything, checked the Symantec Instllation Manager again minutes ago. 
-My capture task is just the defaults, using Ghost.
-I have sysprep.cab (renamed from deploy.cab), deploy.cab and the contents of the cab files all in c:\sysprep and I've tried all 3 of these options induvidually.  I have found conflicting information as to what's actually supposed to be there.
-It's a new VM (but I've had it happen on a fresh install of Windows on a physical machine too) and I've tried it with the Windows Updates all installed (except for any .NET above 1.1, Windows Live not installed, only has IE6).  I took a snapshot before I installed the Altiris Client and have been reverting to that, then installing the client.  I have waited for all of the agents to install before running the task and have tried running the task before any of the additional agents install.
-My SysPrep versions match the version of Windows I'm on (I even downloaded the SP2 files from Microsoft as well as using the ones on the CD.
-Is there a document somewhere that has the step by step instructions from Symantec?  I have found various home brew docs that are helpful but unfortunately, no 'official'.

Thanks for your help!!
-Mark

Here is a chunk of the Altiris client log:
<event date='Nov 18 09:28:25' severity='4' hostName='SOALTTESTDT3' source='SimpleThread' module='AeXAgentUIHost.exe' process='AeXAgentUIHost.exe' pid='800' thread='504' tickCount='847959' >
  <![CDATA[ShutdownWindow Monitor Thread thread 0x1F8 beginning]]>
</event>
<event date='Nov 18 09:28:25' severity='4' hostName='SOALTTESTDT3' source='Agent' module='aexnsagent.exe' process='aexnsagent.exe' pid='368' thread='1112' tickCount='848770' >
  <![CDATA[Software Delivery Agent is multicast engine owner. Calling StartMulticastListener on Software Delivery Agent]]>
</event>
<event date='Nov 18 09:28:25' severity='4' hostName='SOALTTESTDT3' source='MulticastEngine' module='AeXPackageDelivery.dll' process='aexnsagent.exe' pid='368' thread='1112' tickCount='848800' >
  <![CDATA[InitialiseCore(): Multicast is not enabled. Engine will not be initialized]]>
</event>
<event date='Nov 18 09:28:25' severity='4' hostName='SOALTTESTDT3' source='Agent' module='aexnsagent.exe' process='aexnsagent.exe' pid='368' thread='1112' tickCount='848800' >
  <![CDATA[Started]]>
</event>
<event date='Nov 18 09:28:25' severity='4' hostName='SOALTTESTDT3' source='SimpleThread' module='aexnsagent.exe' process='aexnsagent.exe' pid='368' thread='212' tickCount='848880' >
  <![CDATA[Event Transport Thread thread 0xD4 beginning]]>
</event>
<event date='Nov 18 09:28:26' severity='4' hostName='SOALTTESTDT3' source='Client Task Agent' module='client task agent.dll' process='aexnsagent.exe' pid='368' thread='1084' tickCount='849902' >
  <![CDATA[Task: Capture Disk Image_BCDEdit_0 has started]]></event>
<event date='Nov 18 09:28:27' severity='4' hostName='SOALTTESTDT3' source='Client Task Agent' module='client task agent.dll' process='aexnsagent.exe' pid='368' thread='1084' tickCount='850873' >
  <![CDATA[Task: Capture Disk Image_BCDEdit_0 has finished]]></event>
<event date='Nov 18 09:28:28' severity='2' hostName='SOALTTESTDT3' source='BasicInventory' module='AeXBasicInventory.dll' process='aexnsagent.exe' pid='368' thread='1112' tickCount='851223' >
  <![CDATA[Error while gathering AD distinguished name: Error connecting to AD object LDAP://RootDSE: The specified domain either does not exist or could not be contacted. (-2147023541)]]>
</event>
<event date='Nov 18 09:28:29' severity='4' hostName='SOALTTESTDT3' source='ConfigServer' module='aexnsagent.exe' process='aexnsagent.exe' pid='368' thread='1112' tickCount='852736' >
  <![CDATA[Basic inventory update has been sent]]>
</event>
<event date='Nov 18 09:28:29' severity='4' hostName='SOALTTESTDT3' source='ServerSettings' module='aexnsagent.exe' process='aexnsagent.exe' pid='368' thread='1112' tickCount='852736' >
  <![CDATA[Next basic inventory update will be sent to server soaltds.sclhs.net at 2009-11-19 09:28:29, in 1440 minutes]]>
</event>
<event date='Nov 18 09:28:30' severity='4' hostName='SOALTTESTDT3' source='Client Task Agent' module='client task agent.dll' process='aexnsagent.exe' pid='368' thread='1720' tickCount='853076' >
  <![CDATA[Task: Capture Disk Image_AnswerFile_0 has started]]></event>
<event date='Nov 18 09:28:30' severity='1' hostName='SOALTTESTDT3' source='Altiris Agent' module='aexnsagent.exe' process='aexnsagent.exe' pid='368' thread='468' tickCount='853096' >
  <![CDATA[
Exception - Access Violation: C0000005

Bit Flag: 00000000 - Memory Address Accessed: 71C15D54 : 069BF59C

EAX=71C15D54 EBX=71C15D54 ECX=00000007 EDX=00000073 ESI=046A3CAC
EDI=7FFFFFFE EBP=069BF8F8 ESP=069BF86C EIP=023DAA49 FLG=00010202
CS=001B DS=001B SS=0023 ES=0023 FS=0023 GS=003B
Stack dump:

Stack Trace
023DAA49 : C:\Program Files\Altiris\Altiris Agent\Agents\Client Task Agent\client task agent.dll
]]>
</event>
<event date='Nov 18 09:28:30' severity='2' hostName='SOALTTESTDT3' source='Altiris Agent' module='aexnsagent.exe' process='aexnsagent.exe' pid='368' thread='468' tickCount='853096' >
  <![CDATA[Unexpected exit C0000005]]>
</event>